Refund policy

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If an item is faulty, damaged in transit or not as described, you are entitled to a repair, replacement or refund. Contact us within a reasonable time of receiving your order with your order number and a photo of the problem. We cover return postage for faulty items.

CHANGE OF MIND RETURNS
We accept change of mind returns within 14 days of delivery, as long as the item is unused, in its original condition and packaging, and you have your order number. For hygiene and safety reasons, we can't accept change of mind returns on:
- Swimwear that has been worn or has the hygiene liner removed
- Candles that have been lit
For change of mind returns, the customer pays return postage. Original shipping costs are not refundable.

HOW TO START A RETURN
1. Email us at [your email] with your order number and the item you'd like to return.
2. We'll reply with the return address and instructions.
3. Once we receive and check the item, we'll refund your original payment method within 5–10 business days.

EXCHANGES
Need a different size or scent? Contact us and we'll arrange an exchange if the item is in stock.